User ID
* for student, please use your Matric Number
* for staff, please use your Outlook ID
* for (first time login) student, please use your Matric Number
* for (first time login) staff, please use your Staff Number
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Having trouble logging in?
Please send an email to ITMS Service Desk at :
with the following information:-
  1. Your Full Name:
  2. Your Matric Number/Staff Number:
  3. Program/Department:
  4. Mobile Number:
We will get back to you as soon as possible.

Counter Operating Hours:
10.00 am ~ 11.00 am (Morning Session)
03.00 pm ~ 04.00 pm (Afternoon Session)

Latest Announcement

Dear Valued Users, Welcome to ITMS Service Desk System. Should you have any problems and requests related to IT & Media services, please log-in and log your request/incident at (accessible via internet). Thank you.

You may check the status of your incident report by clicking or mouse over the Support tab then click Incident Report (for staff & student). As for staff, if you wish to check your request status, you may click or mouse over the Support tab then click Service Request

*** Please take note that S.L.A for all incidents reported to ITMS Service Desk system is 3 working days. (i.e. job will be done within 3 working days upon incident lodged to our system). As for request, Client Charter is 5 working days. (i.e. job will be done within 5 working days upon request lodged to our system).

Dear Valued Users, ITMS Service Desk Counter operation hours as follows:- MORNING SESSION : 10.00 A.M. ~ 11.00 A.M. AFTERNOON SESSION : 3.00 P.M. ~ 4.00 P.M. You may come to our counter for collecting/returning on loan equipment or other related services within the stipulated time. Should you have any problems pertaining to IT services, please login to ITMS Service Desk System at (accessible via internet). Thank you


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Disclaimer - Universiti Teknologi PETRONAS shall not be liable for any loss or damage caused by the usage of any information obtained from this web site.
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